Yes, our products are guaranteed. If you receive your product and you notice a problem, please contact our customer service department within thirty days of shipping. If your product is damaged, you will need to keep all packaging materials and take pictures of the box and all packaging. We will work with you on a replacement or solution to your issue. All we ask is for you to return the product at your expense. Please contact customer service at firstname.lastname@example.org with your questions/concerns.
For security, our merchant services provider verifies that all billing information for the credit card matches what the bank has on file. If the billing address you entered does not match the card you used, the transaction will be declined. Be sure to also verify that the number, expiration date and security code are all typed correctly. If you still have trouble there may be a communication error with your bank, please contact them for more information or contact our customer support department at: email@example.com.
Once orders are approved online they immediately go into production. If you need to make changes to your order please contact customer service and they can help you with options.
If you decide to cancel your order please email the request in writing to the customer service department to firstname.lastname@example.org.